Privacy Policy

1. Introduction

Factor EX Medical ("we," "our," or "us") is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (factorexmedical.com) or interact with our services.

Our website is designed for healthcare professionals interested in our Wharton's Jelly-derived exosome products. We do not collect, store, or process patient health information (PHI).

2. Information We Collect

2.1 Healthcare Provider Information

When you submit a "Become a Provider" inquiry or contact form, we collect:

• Name and professional credentials
• Practice or clinic name and address
• Email address and phone number
• National Provider Identifier (NPI) number
• Medical license information
• Specialty or practice area

2.2 Website Usage Information

We automatically collect certain information when you visit our website:

• IP address and approximate geographic location
• Browser type and version
• Device information (desktop, mobile, tablet)
• Pages visited, time spent on pages, and navigation paths
• Referral source (how you found our website)
• Date and time of visit

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. See Section 7 for detailed information about our cookie practices.

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and respond to provider inquiries and applications
• Verify healthcare provider credentials and licensing
• Connect qualified providers with our sales representatives
• Send product information, updates, and educational materials
• Improve our website functionality and user experience
• Analyze website traffic and usage patterns
• Comply with legal and regulatory requirements
• Prevent fraud and maintain website security

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Sales Representatives: Qualified provider inquiries are shared with our independent sales representatives serving your geographic area
• Service Providers: Third-party vendors who assist with website hosting, email delivery, analytics, and customer relationship management
• Legal Compliance: When required by law, subpoena, court order, or regulatory request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified of any change in ownership)
• Protection of Rights: To protect our rights, property, safety, or that of others

All third-party service providers are required to maintain appropriate security measures and use your information only for the purposes we specify.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure data storage with encryption at rest
• Access controls limiting who can view your information
• Regular security assessments and vulnerability testing
• Secure disposal of information no longer needed

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Maintain our business relationship with you
• Comply with legal and regulatory requirements (typically 7 years for business records)
• Resolve disputes and enforce agreements

You may request deletion of your information at any time, subject to legal retention requirements.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (navigation, form submission, security)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Performance Cookies: Measure website performance and identify areas for improvement

7.3 Managing Cookies

You can control cookie preferences through:

• Our cookie consent banner (appears on your first visit)
• Your browser settings (most browsers allow you to refuse or delete cookies)
• Opt-out tools for specific services (e.g., Google Analytics Opt-out Browser Add-on)

Note: Disabling certain cookies may impact website functionality and your user experience.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Object to Processing: Object to certain uses of your information

To exercise these rights, contact us at info@factorexmedical.com

9. State-Specific Privacy Rights

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, shared, or sold
• Right to request deletion of personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information
• Right to limit use and disclosure of sensitive personal information

9.2 Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, and Utah have similar rights under their respective state privacy laws. We honor privacy requests from residents of all states.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and research publications. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are directed to healthcare professionals and are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware that we have collected information from a minor, we will promptly delete it.

12. International Data Transfers

Your information may be transferred to and maintained on servers located in the United States. By using our website, you consent to the transfer of your information to the United States. We ensure appropriate safeguards are in place for international data transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending email notification for significant changes (if we have your email address)

Your continued use of our website after changes indicates acceptance of the updated Privacy Policy.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us: